Enhancing Item Pool Management System for Intellectual Technology Inc.

Problem Statement

Intellectual Technology Inc. operates as a provider of driver testing SAAS solutions across various states. The existing process for implementing client-requested changes to the item pool is time-consuming, taking the Business Analyst approximately 40 hours to complete manually.

Export Knowledge Test - Main Screen - Screen 6

Restraints and Governance

The project faced specific constraints and governance requirements, including the necessity to integrate seamlessly with the current product suite. Additionally, the project had to be executed without incurring billable client hours. Managing languages, media, version control, and various test types were critical aspects of the project.

Solution

The project faced specific constraints and governance requirements, including the necessity to integrate seamlessly with the current product suite. Additionally, the project had to be executed without incurring billable client hours. Managing languages, media, version control, and various test types were critical aspects of the project.

Implementation

The implementation phase involved a comprehensive review of documentation and wireframes provided by the development team. I created both low-fidelity and high-fidelity mockups, facilitating stakeholder meetings to refine the user flow. Collaborating closely with frontend developers, we identified reusable components and eliminated redundant actions to optimize the system.

Impact

The Item Pool Management System not only streamlined processes but also opened up a new revenue stream for the company. This initiative significantly contributed to the overall growth and success of Intellectual Technology Inc.

Learnings

This project highlighted the potential of resolving tedious tasks through web solutions. However, it also emphasized the need to address inconsistencies in the cadence of client requests and the availability of development resources. Moving forward, establishing a threshold or justification standards for new projects is crucial, allowing leadership to proactively manage resources and prioritize initiatives.

Conclusion

Post-implementation, collaboration with the QA team was crucial to resolving bugs and ensuring a seamless user experience. The final version of the software was successfully delivered, marking the completion of the project.