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Parent Portal

During the height of the 2020 pandemic Matrix Human Services early childhood program had to transition from in-person learning to virtual self paced curriculum. The need for a single dashboard with pertinent information became evident. This project was deemed successful because it met all accessibility standards, was able to deliver all information across mobile and desktop, and easy to update by non-technical staff.

Project Details

Client Matrix Human Services
Date Fall 2020
Role: UX Design, Graphic Design, Web Design/Development, Project Manager, Staff Training

Overview

Problem

  • Too many points of contact
  • Parents are overwhelmed
  • Staff overwhelmed balancing work and managing children at home
  • Information slipping through the cracks

Restraints & Governance

  • Over 3,000 parent accessing the information on mobile and desktop
  • Multilanguage support: English, Spanish, Arabic
  • Must be maintained by program staff (non-technical) and require minimum training
  • Must use current technology

    Solution

    • Create a parent dashboard that functions as a dynamic landing page.
    • Content is updated when new posts are added

      Implementation

      • Leverage tags to influence design and page styling
      • Use category links to navigate content for variable information related to each center
      • Created subpages for static content such as staff contacts, an annual calendar, and a lunch menu